Customer & revenue
Customer intelligence
Unify the relationship between customers, interactions, products, and service history to support the next customer decision.
Explore applicationApplication / Customer & revenue
Workforce & service planning
Plan staffing, service capacity, skills, and assignments against the work that needs to be delivered.
What the application connects
Context for the decision.
A workflow for the work.
Axia develops and configures this application around the relevant systems, source information, operating responsibilities, and review requirements.
01
Coverage and capacity planning
02
Skills and resource allocation
03
Scheduling constraints and handoffs
Connected information
Bring the context together.
- Work schedules
- Skills and availability
- Demand and service commitments
Operational outputs
Put it into the workflow.
- Staffing scenarios
- Coverage exceptions
- Assignment plans